9am to 5pm CHAMPS course

Yesterday, I went for CHAMPS course. It's a pizza hut course.
It was a very good learning experience. Most of the people there are, however, not very passionate about it. Some just want to play a fool. Whereas some just don't even bother.

But I don't know why was I so into it.
C - Cleanliness
H - Hospitality
A -
M -
P -
S - Speed

I heard that one of the worker in that course, does not believe in teamwork. He said the leader is bad. And things always go haywire because some people want this and that.
I didnt get a chance to talk about teamwork to deliver a message to the class or that guy.

Well...this is my respond. To me, teamwork is all about cooperation. If there's no cooperation, there wont be teamwork. He said that the leader is not good and bossy. Ok, I guess his leader has a bad leadership. Being in NCC, being a leader, you must always be the problem-solver. A leader must have the right attitude. Being bossy will result in less respect from the members. Leaders must be caring and concern. The reason why there is no cooperation in his group is because the leader is so bossy to the extend that at least one of the members decided not to cooperate resulting the whole team to become haywire. Thus, no teamwork.

And then, in one part of the course, I have to do a presentation in being in a customer's shoes. And guess what, I improvised. I also used the public speaking skills I learnt in sec3. :P I felt so cool after my speech...cos' there were so many claps. :D

L - Listen
A - Apologise
S -
T - Thank

I did apply it when i got to work at 6pm. Wahh...a customer(A) kept saying the soup is not hot. And one of my colleague went to make it warmer. Still say not hot. So she want to see my manager. My manager settle it. :D Then after that, I went to the customer despite feeling a little irritated. I said, "Thanks for telling us our mistake"
She went on talking about she own 3 restaurants. And so on. And say please give pizza hut a good name. Well...something that I learnt from my course i put into practice. Practice...that's what I'm proud of myself.
And then another customer(B) want the air-con off. I said there's another customer(A) which would like to have the air-con on. So B want me to ask A whether if it's ok to turn it off. I say, "sure". Yep... A agree. Then when A wanna leaves, I go further by offering them some plain water. :D
For the B, they want another take away. So yea, I ask my manager to settle.

:D Things went so well...i was happy with my service. lol.
Then at night, what the fuck...i was told to fold boxes...i ended up with scratches on my hands...and a bleed. I say i go home...scared blood drip more. :D Actually..just an excuse to ciao. Cos' it's close to 12am.

posted by Mr. Cool @ 8:00 PM